Features

Busy Lamps

Busy lamps allow one telephone to monitor the state of another telephone and light a lamp when the monitored telephone is making or receiving a call.

Call Recording

Calls can be recorded in real time, then downloaded as .wav files to be listened to.

Class of Service

Classes of service allow you to control which numbers telephones may call. The called number is matched against the prefixes in the class of service, and the longest matching prefix is used. For example, calls to international numbers can be barred except for a single number which is specifically permitted. Alternatively, a single number can be barred if an employee is making unauthorised calls to it.

Conferences

Conferences allow two or more people to call into the system and talk together.

Dial by Name

Dial by name allows callers to reach a person by entering characters of the name on their telephone keypad.

Feature Codes

Feature codes are short numbers used to call a particular telephone, hunt group, etc, from within the system. For example, you can set "123" to forward to a hunt group of all telephones.

Feature Prefixes

Feature prefixes allow you to modify the behaviour of the call by adding a prefix to the called number. The system interprets the prefix, then strips it off before routing the call.

Hunt Groups

Hunt groups allow more than one destination to ring at once. Within a hunt group, destinations are arranged into levels. All destinations within a level are rung at once. The first destination to answer hears the caller, and the others stop ringing (unlike page groups). If no destinations answer, they stop ringing, all destinations in the next level are rung, and so on.

IVR Menus

IVR menus present a menu to callers and invite them to press a key. It then forwards them to the destination you set for the key. Destinations can be other IVR menus, allowing multiple levels of menu.

Mailboxes

Mailboxes can be owned by a person; if this person has an email address set, an email with an attached .wav or .pdf file is sent for each message saved. It's normal, but not required, to have a mailbox for each telephone. More than one telephone, hunt group, etc, may share a mailbox.

Page Groups

Page groups allow more than one destination to be called at once. All destinations that answer are put into a conference, and can hear the caller. This differs from hunt groups, where only one destination can answer.

People

A person is anyone allowed to log into the web interface. If your customer has no people, you will be unable to use the web interface. Each person's user status is one of:

User: May log into the web interface only to access messages.

Administrator: May make people, telephones, mailboxes, etc, as well as view call history.

Pickup Groups

If a telephone is ringing, other telephones in the same pickup group may call a feature code, by default **, which intercepts the call and brings it to them. Telephones may be in more than one pickup group, and may pick up any ringing telephone in any group they belong to. If more than one such telephone is ringing, which one is picked up is uncertain.

Public Numbers

Public numbers, also known as DIDs or DDIs, are normal telephone numbers that external callers can use to call into the system from the PSTN (Public Switched Telephone Network).

Queues

Queues allow more callers than available destinations. Callers hear music on hold until a destination is free to take their call.

Remote Access

Remote access allows you to call into the system then make calls out.

Telephones

Telephones accounts allow you to register a SIP telephone on the system and make and receive calls.

Times and Dates

Time groups allow public numbers and feature codes to be routed to different destinations at different times of the day or days of the week.

Virtual Telephones

Virtual telephones are useful in a hot desk environment. You can have a set of physical telephones, one on each desk. These telephones can have very simple settings and a restrictive class of service to prevent them from calling billable destinations. Then each person who uses the hot desk environment can have a virtual telephone with all their settings, speed dials, and class of service.

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