JiveConnect - Integrations
Swift ACT! Premium
The integration of Swift ACT! Premium and JiveConnect is a game-changer for businesses seeking to streamline their customer relationship management and communications. Here's how it empowers your workflow:
Address Book Search
The Address Book Search feature provides quick and easy access to your contact list. Simply key in the name or contact details, and the integration will pull up the relevant records from your Swift ACT! Premium database. This saves time and ensures you have all necessary customer information at your fingertips.
Click to Dial
The Click to Dial feature removes the need for manual dialing, preventing errors and saving time. With a single click, you can initiate a call directly from your Swift ACT! Premium interface using the JiveConnect app. This seamless connection between your CRM and communication tool makes for an efficient and smooth calling process.
Caller Details Preview
Before you even pick up the phone, the Caller Details Preview feature gives you a snapshot of the caller's information, sourced from your Swift ACT! Premium records. This feature equips you with context for the call, allowing for more personalized and effective communication with your customers.
Manual Screen Pop
When you receive a call, the Manual Screen Pop feature gives you the ability to bring up the customer's record manually. This feature helps you quickly access all necessary information about the customer during the call, enabling more effective and personalized interactions.
Auto Screen Pop
The Auto Screen Pop feature goes a step further by automatically bringing up the relevant customer record as soon as a call comes in. By delivering vital customer information directly to your screen, this feature allows you to provide immediate personalized service.
In conclusion, the integration between Swift ACT! Premium and JiveConnect not only streamlines your customer service process but also enhances the quality of your customer interactions. By combining efficient communication with robust CRM capabilities, it provides a comprehensive solution that drives productivity and customer satisfaction.
