JiveConnect - Integrations
Goldmine 2022
Unleash the power of customer service with the GoldMine and JiveConnect integration. This solution offers immediate access to customer data, a swift address book search, one-click dialing, and seamless integration with notes. With features like auto screen pop for immediate customer details and manual screen pop for on-demand information, your team can deliver personalized, efficient service. It's not just a tool, it's a strategy to elevate customer satisfaction and drive your business success.
Auto Screen Pop
Upon receiving a call, the Auto Screen Pop feature immediately displays your customer’s information from GoldMine, enabling your team to deliver personalized service from the get-go. This immediate access to customer data allows for personalized interactions and enhances the customer experience.
Caller Details Preview
The Caller Details Preview provides a snapshot of key customer details even before the call is answered. This equips your team with valuable context and helps them tailor their approach to the customer's needs, improving the overall quality of your customer service.
Address Book Search
With the Address Book Search, locating relevant customer data within GoldMine becomes a swift task. This quick access to comprehensive customer history helps your team stay informed and prepared, leading to improved communication and customer satisfaction.
Click to Dial
When it comes to initiating calls, the Click-to-dial feature simplifies the process. With a single click, your team can start a call directly from the GoldMine platform. This seamless integration reduces the need to juggle multiple applications, leading to a smoother workflow.
Manual Screen Pop
Need to pull up customer data at a specific point during the call? The Automatic or Manual Screen Pop has you covered. It provides your team the flexibility to view customer details when they need it the most, enhancing their ability to deliver top-notch customer service.
Integration with Notes
The integration also provides a seamless link between JiveConnect and GoldMine's notes feature. Your team can easily access and update customer notes, ensuring that all customer interactions are documented and readily available for future reference.
Discover the power of effective communication and superior customer service with the GoldMine and JiveConnect integration. It's more than just a tool; it's a strategy that can drive your business towards unprecedented levels of customer satisfaction and success.
