JiveConnect - Integrations
Shopify
Elevate your online store’s customer interactions with the Shopify and JiveConnect integration – a dynamic duo that’s set to change the way you run your e-commerce business.
Address Book Search
First off, the Address Book Search feature is a timesaver. It lets your team quickly find customer information stored in Shopify without leaving the JiveConnect platform. No more toggling between windows – the essential information is right where your team needs it.
Click to Dial
Calling customers shouldn't be a hassle. With the Click to Dial feature, your team can call customers directly from JiveConnect. It’s a streamlined process that keeps your team focused and efficient.
Caller Details Preview
The Caller Details Preview feature gives your team a head start. Before they even pick up the phone, they’ll see a brief summary of who's calling, letting them provide personalized and attentive service from the first “Hello”.
Auto Screen Pop
The Auto Screen Pop feature instantly displays a customer's Shopify profile on your team’s screen when they call. This gives your team immediate insight into who is calling and their purchase history, preparing them to start the conversation with a personal touch.
Manual Screen Pop
On the other hand, the Manual Screen Pop feature lets your team choose when to view a customer's profile during a call. They can access this information when it suits them, giving them control and avoiding feeling overwhelmed by automatic pop-ups.
By integrating Shopify with JiveConnect, you’re doing more than adding a new tool – you're reshaping your workflow into a more streamlined, customer-focused operation. This integration aims to make accessing customer data smooth, communication personalized, and processes efficient, all while keeping your customer service top-notch.
