Call Control
Call Control
This feature allows you to control which numbers telephones may call. For example, calls to international numbers can be barred except for a single number which is specifically permitted. Alternatively, a single number can be barred if an employee is making unauthorized calls to it.
Queues
Call Queues
Call Queues allow more than one caller to wait in a que until a representative is available to take their call.
Call Recording
Call Recording
Calls can be recorded in real time
and then downloaded as .wav files for later
use.
Conferences
Conferences
Conferences allow two or more people
to call into the system and talk
together.
Dial by Name
Dial by Name
Dial by name allows callers to reach a person by entering characters of the name on their telephone keypad.
Extensions
Extensions
Extension accounts allow you to register a SIP telephone on the system and make and receive calls.
Fax
Fax
Fax services provides you with a fax number that allows you to send or receive fax documents via your email or via a fax server device. Faxes can be received to multiple email addresses.
Feature Codes
Feature Codes
Feature codes are short numbers used to call a particular telephone, hunt group, etc., from within the system. For example, you can set "123" to forward to a hunt group of all telephones.
Feature Prefixes
Feature Prefixes
Feature prefixes allow you to modify the behavior of the call by adding a prefix to the called number. The system interprets the prefix then strips it off before routing the call.
Hot Desking
Hot Desking
Hot Desking allows a user to log into his phone from any other company desk phone, and thereby allowing him to use his features.
Hunt Groups
Hunt Groups
Hunt groups allow multiple destinations to ring simultaneously. Within a hunt group, destinations are arranged into levels. All destinations within a level will ring at once. When the call is answered the other destinations will stop ringing (unlike page groups). If none of the destinations answer, all of the level one destinations will stop ringing and then the next level will start ringing, and so on.
IVR menus
IVR Menus
VR menus present an automated menu to callers and invites them to press a key to reach their destination. It then forwards them to the destination you set for that key. Destinations can be other IVR menus, allowing multiple levels of menus.
Mailboxes
Mailboxes
Mailboxes can be owned by a person, department or office; if there is an email address set, an email with an attached .wav file can be sent for each message saved. More than one telephone, hunt group, etc., may share a mailbox.
Numbers
Numbers
Numbers, also known as DIDs or DDIs, are normal telephone numbers that external callers can use to call into the system.
Page Groups
Page Groups
Page groups allow more than one destination to be called at once. All destinations that answer are put into a conference, and can hear the caller. This differs from hunt groups, where only one destination can answer.
Pickup Groups
Pickup Groups
If a telephone is ringing, other telephones in the same pickup group may dial a feature code which intercepts and answers the call. Telephones may be in more than one pickup group, and may pick up any incoming call to any group they are a part of.
Presence
Presence
Presence allows one telephone to monitor the state of another telephone. A light will illuminate when the monitored telephone is not idle.
Remote Access
Remote Access
A number to call from any phone that will then allow you to make calls outbound call with a specific caller ID different from the device you are actually calling from.
SMS
SMS
SMS allows you to send and receive SMS messages to and from your Jivetel phone number.
Software and Applications
Software and Applications
Jivetel has a variety of different software applications to enhance our services. Click Here to go to our software page.
Time Routes
Time Routes
Time routes allow public numbers and feature codes to be routed to different destinations at different times of the day or days of the week.
Web Users
Web Users
Logins can be created that will allow individuals to access Jivetel's web interface for the account. The level of access can be set to either.
User: May log into the web interface only to access messages.
Administrator: May authorize new users, telephones, mailboxes, etc., as well as view call history.